Terms and Conditions

Inclusions

Limited Mileage (250 miles/day included mileage)
Airport Surcharge
24/ Breakdown Assistance
Collision Damage Waiver (CDW)
Theft Waiver (THW)
Third Party Liability (TPL)
Taxes 

Driver's Age
The minimum driver’s age is 25 years . A Young Driver Fee of £50 per booking applies for drivers aged 23 to 25 years old.
The maximum driver’s age is 70 years. A Senior Driver Fee of £50 per booking applies for drivers aged 70 to 75 years old.

Additional Driver
Additional drivers are allowed for a fee of £17/day. All additional drivers must meet the same license and age requirements as the main driver.
Only the renter and additional drivers listed in the rental agreement are authorized to drive the vehicle. Any accident involving an unauthorized driver will void all insurance coverage and the renter will be fully responsible for all damages. 

Driver’s License
Driver must present a full and valid physical driving license that should be valid with no major endorsements, and at least 2 year of driving experience is required.
Digital or photo copies of licenses are not accepted.
An International Driver’s License (IDL) is mandatory (where applicable) and must be accompanied by the original domestic license of the driver.
Drivers from the US, Canada, and Australia, New Zealand and Europe do not need an IDL.

Insurance Coverage
Collision Damage Waiver (CDW)
CDW is included in your rental. It limits the renter’s liability in case of damage to the rental vehicle, subject to a maximum of £2500 to £3500 depending to the car category.
All coverage is only valid with a police report from the accident scene (when required) and provide a completed Accident Report Form (ARF).

Theft Waiver (THW)
THW is included in your rental. . It limits the renter’s liability in case of theft to the rental vehicle, subject to a maximum of £2500 to £3500 depending to the car category.
All coverage is only valid with a police report from the accident scene (when required) and provide a completed Accident Report Form (ARF).

Third Party Liability (TPL)
TPL insurance is included in all rentals in accordance with UK law. It covers the driver’s legal liability for bodily injury or death of third parties, including passengers, caused by the rented vehicle, with no upper limit specified under UK legislation. It also provides coverage for damage to third-party property, with a minimum limit of £1,200,000 per accident in Great Britain. This coverage does not extend to damage to the rental vehicle itself or to injuries sustained by the driver, unless additional coverage is purchased.

Excess Reduction Options
Additional insurance options are available at the rental desk to reduce or eliminate the excess: 

SCDW (Super Collision Damage Waiver) (optional):
Super Collision Damage Waiver (SCDW) is an optional coverage that provides the highest level of protection, reducing the renter’s liability in case of damage to the vehicle. Depending on the chosen protection level, the excess and corresponding daily rates are as follows:

· Excess Reduction: £7.35 per day – reduces excess to £1,000

· CDW: £15.02 per day – reduces excess to £500

· Standard Protection: £22.77 per day – reduces excess to £300

· Premium Protection: £33.47 per day – reduces excess to £100

· Super Collision Damage Waiver (SCDW): £50.00 per day – reduces excess to zero

In all cases, the required deposit remains £250.
These options may vary depending on the vehicle category. For complete details on coverage and exclusions, please consult the rental office at the time of pick-up.

Important Notice:

1. In the event of an accident, theft, fire, or any damage to the vehicle, the renter must immediately notify both the police (or the competent local authority) and the rental agency. An official accident or incident report issued by the relevant authority, together with any required insurance documentation, must be provided to the rental agency. Failure to obtain and submit these documents will result in the insurance coverage being void. Whenever possible, the renter should not leave the vehicle unattended and must wait for authorized assistance. Any accident or incident must be reported within 2 hours of occurrence. Failure to report within this timeframe will void all additional insurance coverage.

2. If an accident, theft, or damage occurs in a rural or remote area, the renter must provide a formal statement at the nearest police station or other competent local authority. All documentation issued by the authority, including any official statement or report, must be submitted to the rental agency. Submission of these documents is mandatory for insurance coverage to be valid and effective.

3. Vandalism damages, tow truck and road assistance due to negligence is not included.

4. Insurance does not cover damages of any type caused by driving through rivers, lakes, beaches, mangroves, and flooded roads or off-road, this will void any insurance coverage and customers would be responsible for damages.

5. No coverage covers if the driver is under the influence of drugs or alcohol at the time of the event.

6. No coverage applies when a rented vehicle is driven by an unauthorized driver.

7. CDW coverage does not cover, vandalism damage, glass damage, flat tires, wheels, keys or accessories. In the event that the damage is caused by factors other than a collision with another vehicle, THE CUSTOMER must assume full responsibility for the damage to the rented vehicle.

8. Damages caused to the inside of the vehicle, including upholstery of the car, loss of car’s keys or documents, license plates, emergency kits are not included in the insurance. Charges apply according to damages or loss and appraisal.

9. The renter and any additional drivers are absolutely liable for any loss or damage to the rental vehicle, even when the loss or damage is caused by a third party or in the event the cause is unknown, whether because of theft, collision, vandalism or any other cause.

10. Credit card details are held on file in case of any toll route, parking violations, traffic violations, and will be authorized to charge for these reasons.

Vehicle Condition
You must return the vehicle in the same condition as it was in when you received it, minus the normal wear and tear. The Supplier will charge you at their own rates for any excessive staining/soiling and/or for both internal and external damage (including strong smells). You are responsible for inspecting the vehicle upon pick-up/drop-off and for the cost of any new damage found at the end of your rental period.

Off-road driving
Off-road driving is strictly prohibited. The vehicle may only be used on paved, public roads. Any damage resulting from off-road use will not be covered by insurance and will be fully charged to the customer. 

Breakdown Assistance
Breakdown assistance is available free of charge 24/7.
If assistance is required due to customer fault or if no additional insurance has been purchased, the renter is responsible for the repair costs, along with an additional fee of £152.35.
Relevant contact details and roadside assistance procedures will be provided before the start of the rental.

 Other Fees:

1. Airport surcharge is included in the rental fee.

2. If the vehicle keys are lost or stolen, a fee of £375 will apply depending from the vehicle model.

3. You are responsible for the cost of any parking fines, tolls and other penalties incurred whilst the vehicle is contracted to you. The rental office will pass the relevant charges on to you plus £30 for administrative expenses.

4. In case of wrong fuel, the customer will pay for all repaid cost associated with it.

5. If car is returned dirty, a charge of minimum £50 will apply depending on the level of cleaning required.

6. Smoking in the vehicle is strictly prohibited. A fee of £50 will apply if smoking is detected.

Fuel Policy

Same to Same
The client must return the vehicle with the same amount of fuel provided at the time of check out. If the fuel tank is not returned at the same level, the missing fuel will be charged at local market rates plus refueling service fee of £25.

Tax Rate
Tax is included in the rental price.

Payment Methods
Visa, Mastercard, Amex credit card are accepted, and the card must be in the main driver’s name when paying at the rental desk. Cash payments are not accepted. Debit cards may be used for rental charges and additional services; however, only credit cards are accepted for deposits.

Deposit
A security deposit is required for all rentals. Deposits can only be provided by a valid credit card in the main driver’s name. Debit cards, prepaid cards, and cash are not accepted for the deposit.
The amount varies from £250 to £1500, depending on the vehicle category.

Delivery and Collection
Delivery and collection services are available and are subject of availability and should be arranged beforehand with the car rental office.

- Within 5 miles: £30 + VAT per trip

- Over 5 miles: £2.50 per mile + VAT

Out of Hours
Out-of-hours service is not available for both pick-ups and returns.

One Way Drop-Off Charge
One-way drop-off between office locations is available for £20 + VAT.
One way drop off services are of availability and should be arranged beforehand with the car rental office. 

Cross Border Travel
Cross-border travel is allowed to European countries only.
Charges apply based on booking duration and must be confirmed with the rental office prior to pick-up. 

Grace Period
For vehicle pick-up: A 59 minutes grace period is allowed free of charge. After this period, the booking will be considered a no-show or a vehicle will be provided if availability allows.
For vehicle return: A 59 minutes grace period is allowed from the scheduled drop-off time.

After that, a booking extension charge of  1 day hire will apply.

Extras
Confirmation of Special Equipment depends upon the availability at the rental desk.

ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGEWITHOUT PRIOR NOTICE.